comment card dated 22 October(sic).
…and I was most concerned to note its contents. I am also sorry for the delayed reply. We had been using a number of agency staff and unfortunately your complaint had been filed before the matter had been looked into and dealt with.
At this time in the evening at the Cowley site there are a number of buses which terminate at this time and return to the depot dead, I was however more concerned to hear of the delay you experienced.
In general it is not practical for another driver to do a run back into town if he is not scheduled to as we are closely governed with driving hours, as drivers scheduled to do certain trips generally have to unless a replacement is found.
On this occasion there had been a slight disruption during the day due to traffic and road works in the city centre.
Please accept my apologies and I hope that in the future you do not encounter any further problems.
Ignoring the deconstruction possibilities of this ("In general we can't do this unless we can") I'm heavily unconvinced; particularly since the works have been there for months...
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This morning I caught what was apparently the first 07:21 bus to be on time this year from Girton Parish Church.
I may start keeping a diary of bus times.
* * *
On my way home I saw a Stagecoach recruitment poster which they'd evidently contracted out to a grocer —
both part's if it is one of the photocard ones.